Please call us on +1 (904) 428-7138 or send an email to help@billbrostore.com. You can also chat us on Whatsapp (+1 (904) 428-7138) or Livechat on the webpage.
After your claim has been validated (after sending a video clip or picture of the item delivered), a return would be authorized for the item to be returned at the closest Billbrostore store or Kxpress centre to you.
Yes. A retrieval can be approved only for validated complaints of wrong, damaged, product standard and incomplete items.
We will keep you updated by email and SMS about the status of your return. You may also track your return using the return tracking number you received when the item was dropped off.
You will not be able to return after 7 days but if it is faulty, it may be covered under warranty and a return can be authorized for the item to be referred to the service centre by an after-sales support team.
Returned items will be redelivered to you if we cannot validate your reason for returning it. For example, a phone returned for not charging will be tested extensively and if the claim is not validated, (phone charges properly) the item will be taken to our closest store for you to pick up